Terms of Service

These terms govern your use of Netia's AI customer service platform.

Last updated: January 1, 2024

Acceptance of Terms

By accessing or using Netia's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.

Service Description

Netia provides AI-powered customer service solutions that help businesses automate customer support through intelligent chatbots and virtual assistants.

Our Services Include:

• AI-powered customer service chatbots
• Business profile management
• Website integration tools
• Analytics and reporting
• API access for developers
• Custom branding options

User Responsibilities

Account Security

• Keep your login credentials secure
• Notify us of any security breaches
• Use strong, unique passwords
• Enable two-factor authentication

Content Guidelines

• Provide accurate business information
• Respect intellectual property rights
• Comply with applicable laws
• Maintain professional content

Prohibited Uses

You may not use Netia to:

• Violate any applicable laws or regulations
• Transmit harmful or malicious content
• Attempt to gain unauthorized access to our systems
• Use the service for illegal activities
• Interfere with other users' access to the service
• Reverse engineer or attempt to extract source code

Payment Terms

Billing

• Subscription fees are billed in advance
• Payment is due on the billing date
• Failed payments may result in service suspension
• All fees are non-refundable unless otherwise stated

Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your billing period
• No refunds for partial months
• Data will be retained for 30 days after cancellation

Intellectual Property

Netia's Rights

Netia retains all rights, title, and interest in our platform, including all intellectual property rights. You may not copy, modify, or distribute our software without permission.

Your Content

You retain ownership of your business data and content. By using our service, you grant us a license to use your content to provide our services to you.

Limitation of Liability

Netia provides services "as is" without warranties. We are not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for our services in the 12 months preceding the claim.

Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the new terms.