Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 1, 2024
Information We Collect
Account Information
- • Name and email address
- • Business name and contact information
- • Payment and billing information
- • Account preferences and settings
Business Profile Data
- • Business hours and services
- • Pricing and product information
- • Contact details and location
- • Custom branding and content
Customer Conversations
- • Chat messages and interactions
- • Customer questions and AI responses
- • Conversation analytics and metrics
- • Feedback and satisfaction ratings
How We Use Your Information
Service Delivery
- • Provide AI customer service
- • Process and respond to inquiries
- • Maintain and improve our platform
- • Generate analytics and insights
Business Operations
- • Process payments and billing
- • Provide customer support
- • Send important service updates
- • Ensure platform security
Data Protection & Security
🔒 Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols.
Access Controls
- • Multi-factor authentication for all accounts
- • Role-based access controls
- • Regular security audits and monitoring
- • Employee access logging and review
Data Isolation
- • Each business gets their own secure workspace
- • Data is never shared between businesses
- • Regular backups with point-in-time recovery
- • Secure data centers with physical security
Your Rights
Access & Portability
- • Download your data at any time
- • Export conversation history
- • Access your account information
- • Request data portability
Control & Deletion
- • Update your information anytime
- • Delete your account and data
- • Opt out of marketing communications
- • Request data correction
Third-Party Services
We use trusted third-party services to provide our platform. These services are carefully vetted for security and privacy compliance:
- • OpenAI: Powers our AI responses (data processing agreement in place)
- • Stripe: Secure payment processing (PCI compliant)
- • AWS: Cloud infrastructure and data storage
- • Analytics: Anonymous usage statistics to improve our service
Questions About Privacy?
We're here to help
If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact us.